|
We are so
confident that you will be satisfied with
our products, we offer a 30 day money
back guarantee. If for any reason you are
unsatisfied, you may return the product
to us for a refund of the product's
purchase price (we cannot refund
shipping/handling charges if any apply).
Although over 98% of our customers are
satisfied with our products and service
and we are striving to make this rate of
satisfaction 100%, we realize that
occasionally some people will not be
satisfied. We want you to be happy with
our products and services and recommend
us to your friends. We will do anything
we can to make you, our valued customer,
satisfied, by either issuing a refund or
replacing the item free of charge,
whichever you choose. Please note: We
cannot replace or exchange a product AND
issue a refund, it's "either or", not
both.
Note: A $5.00 dollar handling
charge will be applied against the credit
of the product's purchase price for each
product returned.
Instructions for returning a
product:
-
In order to receive a
refund, the product must be returned
to brilliantshine.com
-
Product should be returned
in original box, however if original
box is unavailable, product may be
placed in a box or padded envelope.
Products made of glass should be
repackaged with care to insure
against breakage. For our employees'
safety, any box that contains broken
glass will be discarded and a refund
will not be processed (we cannot
instruct our employees to pull out
broken glass pieces from boxes for
obvious reasons).
-
In the box please insert the
return form with all required
information filled out and signed.
Click here to
print out the return form. This MUST
be included in the box.
-
Mail the product
to:
Returns
Department
brilliantshine.com
201 Spring
Garden Street
Third Floor
Philadelphia,
PA
19123
We suggest that you mail it
to us return receipt requested and
insured, however we will accept any
type of delivery service such as
Federal Express or UPS
etc.
- Although returns are processed
immediately as received, sometimes it
takes a while for your credit card
company or bank to credit your account.
Please allow 2-4 weeks for the credit
to show up on your next
statement.
Instructions for exchanging a
product:
- Please fill out our
online customer service form. and
include your name, order
number (your order number starts
with three or four 0's i.e. 00001234 or
00012345) and product you wish to
exchange or replace.
To place an order by
phone:
- Please call 1-215-923-5591 in
the United States and an operator will
be glad to assist you (exchanges
only). Please note that this
service is for orders only. customer
Service should be contacted as
referenced above.
Please also note: all exchanges
are shipped UPS ground, please allow 1-7
days for delivery. Exchanges for orders
outside of the continental United States
may incur additional shipping/handling
charges.
Need more
information ? Click
here to view our Links page.
|
•
